+ What steps are we taking with COVID?

All of our cleaners will be wearing KN 95 masks and gloves when cleaning your home. If they have any symptoms of Covid they will stay home until they get a clear Covid test and we ask that you do the same. We are asking that our clients be in another room while they are cleaning or maintain 6 feet of piggyback distance at all times. We are also disinfecting light switches and for handles on each visits.

+ How long does a house cleaning typically take?

When requesting a quote through one of our "Get a Quick Price" buttons, the estimated time for your cleaning will be automatically generated. Please note that a 1bdr 1bath is maximum 3hours. Any added bedrooms, rooms, bathrooms, or extra service will take an additional 30 minute per service. Example: A 1 bdr, 1 bth with oven cleaned will take max 3.5 hours or a 2bdr 2bth will take 4hours max. If you would like to add more time you can for an additional $25 per hour.

*If there are 2 cleaners for one house, the time will be divided by half. Therefore, a 1bd, 1bth will take 1.5 hours and if more time needs to be added, an additional $25 per 30minutes will be charged.

+ Does Mrs Clean provide the cleaning products & tools?

Yes. When scheduling your appointment you can choose to have us bring the products or we can use your own products. You have the option to choose between eco-friendly or regular cleaning products.

If you choose for us to us your own products, your stock must include the following: mutli purpose cleaner; bathroom cleaner; floor cleaner according to your type of floor; dish soap; glass cleaner; paper towel; bags for garbage; 3 x sponges with the rough and soft side; oven cleaner - if cleaning oven is requested; toilet bowl cleaner and brush; micro fiber cloths (not cotton); Extras, if comfortable using: vim for shinny sinks and tubs and bleach if mold needs removal. We ask that you have a well working vaccum and for best non streaky floor, we recommend the vileda, ez wring mop.

+ What is Mrs Clean's cancellation policy?

24hr prior to your scheduled appointment. Full amount will be charged for any cancellations under 24hours (unless there is an emergency - please notify Mrs Clean via email). You can reschedule any booking without penalty, so long as you do so at least 24 hours ahead of the scheduled start time.

+ How does tipping work with Mrs Clean?

Our policy is that tipping is always appreciated by the Mrs Clean cleaners who go above and beyond, but never required. All tips are 100% directed to your scheduled cleaner. Tips are not obligated but shows your cleaner appreciation for their service. Tipping can be added to your booking via the booking system on our website or directly to your cleaner in cash.

+ Why book a cleaning service with Mrs Clean?

If you're the type of person who likes to come home to a beautiful and clean home, then booking with Mrs Clean is worth it! We take pride and care in the details and treat your home as if it were our own. If you’re a time-strapped professional working, or a busy mom or dad shuffling children between daycare and school and soccer practices, or just someone who simply has too much to do and far too little time to do it in, cleaning can be at the bottom of your list. A clean mind starts with a clean space and this is what Mrs Clean does best.

+ Are you related to or associated with Mr Clean?

We know that the name may suggest otherwise, but Mrs Clean is not related to or associated with Mr Clean. As much as we love and admire Mr Clean's success (and brand), Mrs Clean is her own indepedent company based out of Toronto Canada, owned and operated by women.